Payment, delivery and cancellations

What you are charged, and when

One charge, at the moment you book, for the whole amount: the package, any add-ons, any travel beyond the photographer’s usual radius, any rush fee, and our 12.50% booking fee. The itemised total is on screen before you enter a card, and the same figures appear on the receipt.

Cards are processed by Stripe. Roommark never sees or stores your card number. All prices are in US dollars.

There is no subscription, no retainer, no minimum and no charge for holding an account. If you never book a shoot, you are never charged anything.

What is delivered, and when

Edited photographs of the property, delivered the same evening, or the next business morning for afternoon shoots. You receive a link by email that opens without a login and can be shared with a seller or a co-agent, and you can download the delivered files from it.

Delivery is digital only. Roommark does not produce prints, discs, drives or any other physical item, and nothing is shipped.

Copyright in the photographs stays with the photographer who took them. Booking gives you a broad licence to use them for the listing, the MLS and your own marketing, including where a portal or a brokerage republishes them.

If you cancel

Free to cancel up to 24 hours before. Inside 24 hours it is half the photographer's rate, and inside 4 hours it is all of it.

That goes to the photographer, who cleared the time and turned other work away.

Everything you are not charged is refunded to the card you paid with. That includes our booking fee, which we refund in full — we would rather absorb the card processing on a cancelled shoot than keep a fee for a booking that did not happen. Refunds are issued the same business day we see the cancellation; how quickly the money appears is then up to your bank, and is usually five to ten business days.

The cancellation fee is a share of the photographer’s own rate, never of the booking total. It exists because a photographer who cleared a morning for you turned other work away to do it.

If the shoot does not happen

If a photographer cancels, or nobody arrives, you are refunded in full — the booking fee included — and we offer you the job again to another photographer at the same price. Weather that makes an exterior or a dusk session impossible is treated the same way: you reschedule at no cost, or you are refunded in full.

If what comes back does not meet the acceptance criteria set out for the shoot, tell us before you approve the gallery. We will ask the photographer whether they will reshoot it, and refund you if they will not — we do not order anybody’s work redone. Write to help@roommark.app and a person reads it.

Disputes

If you do not recognise a charge, or something went wrong, write to help@roommark.app before you contact your bank. We answer within one business day and we can resolve most things faster than a chargeback can. A photographer who has already been paid for work they performed keeps that money; we do not claw payouts back out of somebody’s account to settle a dispute we are party to.